工作职责-IT Ticket Optimization: Assist in resolving, sorting, analyzing, and categorizing daily IT tickets to identify recurring issues. Collaborate with the development team to propose solutions for reducing ticket volume and accelerating resolution efficiency.-Product Support: Assist the product manager in drafting user stories for cost-optimization features. Participate in user testing and collect feedback to iterate on solutions.
-IT Purchase Cost Control: Support the team in sorting and reviewing IT procurement records, and propose cost-saving suggestions.
-Data Collection & Analysis: Collect, organize, and analyze data related to RUN cost to generate regular reports. Identify cost-saving opportunities and track the effect of optimization measures.任职要求-Proactive and results-driven, with a strong sense of responsibility and attention to detailable to identify problems and propose practical solutions independently.
-Excellent data analysis ability: proficient in using Excel (V...