Role Overview

We are seeking a detail-oriented and technically skilled Zendesk Administrator to manage, optimize, and support our Zendesk environment. This role will be responsible for maintaining system configuration, improving workflows, and ensuring an efficient support experience for both customers and internal users.

The ideal candidate has strong experience with Zendesk products, a passion for process improvement, and the ability to collaborate across teams.

Key Responsibilities

• Administer and maintain Zendesk (Support, Guide, Talk, Chat, Explore, etc.)
• Configure and optimize workflows, triggers, automations, and macros
• Manage user roles, permissions, and system security
• Customize Zendesk to align with business processes and customer experience goals
• Monitor ticketing system performance and recommend improvements
• Build and maintain reporting dashboards using Zendesk Explore
• Troublesho...