Overview

To provide an industry‑leading, simply brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directives. Actively promote the brand by providing quality Customer Care at every instance, resolving customer queries while also promoting services to stimulate revenue for the business and drive brand NPS. Handle and resolve day‑to‑day customer requests received via different channels of communication as per client guidelines.

Qualifications

• Education and specific training: Matric or NQF Level 4 (preferred)
• Minimum 6‑12 months of experience working with a Customer service/Sales process – essential
• Superior oral and written communication, presentation, and interpersonal skills – preferred

Responsibilities

• Providing exceptional Customer Care to the existing customer base.
• Safeguard, develop and enhance custo...