The Risk and Fraud Analyst will be responsible for investigating and monitoring queues with defined rules. This role requires a proactive, detail-oriented, creative, fast-thinking individual who can work independently, collaborate effectively, and drive results. The role is shift based to ensure the corrective detection and prevention of fraud rules within the business. Ensuring the fraud alerts on the back office system are actioned promptly to minimize loss.

What you'll be doing Willingness to work in a dynamic, high growth environment and should be willing to work shifts during the week, weekends and holidays Monitor various queues and define corrective and preventive actions Ensure all agreed timelines for investigations are met Maintain a customer-centric throughout the process lifecycle Monitor the quality investigations and that strong customer service and root cause analysis has been applied during the investigation Analyse documents, e.g ID, passports. Identify any fa...