Workforce Manager - Manila, Philippines

Location: Philippines, Pasig Ayala 30th

Job category: Operations Leadership

Language: English

Join our Transcom family as a Workforce Manager for our Pasig site.

Primary Duties & Responsibilities

• Accountable for the performance, productivity, and effectiveness of Workforce Management Teams.
• Define, develop and execute WFM processes for the contact centers in conjunction with cross‑functional departments.
• Conduct regular meetings with team members to continuously communicate key information regarding changes to business and/or policies and procedures.
• Provide leadership, direction and growth opportunities to members of the department, performing responsibilities in accordance with the company policies and applicable laws.
• Work with the Human Resources Department to resolve more complex team‑related issues.
• Interview and hire new team members, and di...