Job Openings Workforce Manager | Day Shift | Onsite | Pasay City

About the job Workforce Manager | Day Shift | Onsite | Pasay City

Work Setup: 100% Onsite
Work Location: MOA Pasay
Work Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)

Responsibilities:

• Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
• Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
• Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
• Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
• Provides leader...