Position Overview
The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across the organization. This role ensures that WFM technology supports business goals, drives operational efficiency, and provides accurate and actionable workforce insights. The ideal candidate will have deep knowledge of WFM platforms, computer programming language, strong analytical skills, and the ability to lead system implementations and upgrades.
**Principal Duties and Responsibilities - Primary responsibilities listed in order of importance**
+ Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
+ Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
+ Lead implementation and upgrade projects for WFM technologies.
+ Ensure data accuracy across forecasting, scheduling, real-time...