Calling all contact centre and operations professionals!

We’re seeking a detail-oriented Workforce Management Analyst to join a dynamic team in a hybrid setting. If you excel at forecasting, workforce planning, performance reporting, and translating data into actionable insights, this is the role for you.

Bring your analytical mindset and problem-solving skills to help optimize operations, improve service levels, and enhance the overall customer experience.

Take the next step in your career and connect today to explore this exciting opportunity.

Advantages
Hybrid Work Flexibility – balance in-office and remote work.
Career Growth – exposure to forecasting, analytics, and strategic workforce planning.
Skill Development – hands-on experience in performance analysis and operational optimization.
Data-Driven Impact – ability to influence service levels and improve customer experience.
Cross-Functional Collaboration – work with ...