2 Positions

Workforce Analyst I (Call Center Env.)/ 32

Workforce Analyst II/ 38

Elite Technical is seeking a Workforce Analyst I, who will monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs.

This position is 100% remote and is a 9 month contract opportunity.

Required Skills

- Education Level: Bachelor's Degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.