Position overview

As a SaaS Implementation Specialist you provide support to new platform implementations or enhancements by performing basic configuration tasks and troubleshooting SaaS platforms.

Key responsibilities

Perform hands-on configuration and testing to successfully deploy updates to the SaaS application

Work closely with Business Analysts and internal customers to understand their processes, priorities, and future road map initiatives; provide recommendations to support those initiatives.

Provide innovative and beneficial suggestions for improvements to current processes within the SaaS platform to drive continuous enhancements.

Provide recommendations and analysis for feature releases

Support complex ticket resolution

Functional competencies

Strong analytical and problem solving skills, with the ability to translate needs to and from stakeholders

Ability to...