Drive transformation for enterprise clients as a Customer Success Manager at Workato. Ensure they experience exceptional value through successful adoption of the Agentic Orchestration Platform.
You will be a vital member of the Enterprise Customer Success team, managing relationships with large-scale clients. Your focus will be on ensuring customer satisfaction and promoting the use of Workato’s automation solutions across multiple business functions. Consistent communication and strategic guidance will be essential in achieving desired client outcomes.
Key Responsibilities:
• Manage a portfolio with various enterprise clients
• Establish strategic business relationships for value realization
• Guide customers on their automation journey
• Develop Joint Success Plans for each client
• Monitor and report on customer outcomes regularly
Requirements:
• Bachelor’s degree or equivalent experience
• 7+ years in customer success, consulting, or management
• Ex...