Job Summary The Wintel Engineer works within a team to ensure daily availability and optimal performance of Wintel Servers, managing Windows Server OS installations, administration, incident resolution, and Root Cause Analysis to support critical business functions.
Responsibilities - Implement ongoing maintenance, security, and availability of Windows-based infrastructure aligned with business needs
- Troubleshoot and resolve Windows OS incidents and problems following customer processes
- Perform Root Cause Analysis (RCA) for OS-related service problems to support problem management
- Coordinate with support vendors for maintenance, support, and issue resolution
- Support Windows Server systems, system software, clustering software, and management agents
- Analyze historical usage data for CPU, memory, I/O, and storage to identify trends and inform capacity planning
- Develop and implement capacity...