Our client, a large name within the Public sector, is looking for a Windows Support Engineer on 1 year contract basis with a strong possibility of extension.

Responsibilities

Provide direct support to projects and platform operations, deploying, maintaining, and upgrading our Windows server environment, both on-premise and cloud

Provide ongoing level 2 technical support, maintenance, and improvement to Bank environments

Provide direct support through a ticketing system (ServiceNOW) to application owners, developers, and related internal and external teams

Create thorough and detailed documentation (SOPs) of all changes, upgrades, procedures, user/vendor interactions, and root cause analysis

Recommend ways to improve performance, quality, and efficiency

Other related activities and deliverables, as required

Required Qualifications & Skills

University degree or college diploma in computer science, informatio...