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Description
The Win Back Manager is primarily responsible for strategically re-engaging and rebuilding relationships with blue-chip clients who have previously engaged with our products and services or only previously partnered with our competition . Reporting to our Commercial Lead ITA also based in Milan, the Win Back Manager will play a key role in establishing lasting partnerships, ensuring client satisfaction and driving revenue growth. The successful candidate will demonstrate a deep understanding of blue-chip clients' needs, exceptional relationship-building skills, and a proactive approach to identifying and addressing their specific pain points.
You will:
Proactively reach out to key decision-makers and influencers within blue-chip client organizations to understand their reasons for disengagement or choosing competition
Develop and maintain strong, strategic relationships with clients to enhance custo...