Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.
Basic Functions
- Generates schedules accordingly to meet the business requirements enabling superior customer service
- Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
- Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
- Assist agents with basic troubleshooting and workarounds
- Report and track all system issues and outages
- Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data
Essential Functions