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WFM Resource Planning Analyst

ResultsCX | Fort Lauderdale, United States | Posted July 04, 2026

Position Overview

Full Location: Remote - PH

WFM Resource Planning Analyst

The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize workflow while minimizing causes of client and customer dissatisfaction.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Maintain accurate forecasts, capacity plans, and schedule plans
  • Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion
  • Offer strategic recommendations to improve productivity while balancing service levels
  • Provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
  • Work with Operations to develop processes...

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