Responsibilities

• Handling all inbound calls, emails and chats pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information
• Ensure customer satisfaction and provide professional customer support
• Working in a team to achieve the required KPI elements and SLA

Qualifications

• Possess Diploma and above or equivalent
• Fresh graduates are encouraged to apply - Full training provided
• Have prior experience in handling customers or work in a call centre environment would be advantageous
• Strong command of English and Mandarin (both verbal & written)
• Able to work on graveyard shifts, public holidays and weekends