We're happy to help relocate the right candidate to Belfast, Northern Ireland as this is an office based role – relocation is required.

Role & Responsibilities

• Providing customer support via telephone, e-mail and other methods in Welsh and English.
• Ensuring a high level of customer service to our candidates and clients.
• Resolving customer queries on a first-call resolution basis.
• When first-call resolution isn’t possible, following relevant escalation procedures.
• Following a daily schedule and assigned tasks.
• Taking part in motivational activities.
• Using and implementing feedback from monitoring and coaching sessions.
• Ensuring data security and upholding GDPR regulations.
• Achieving all individual KPIs, including (but not limited to) AHT, QA, PPH.

The Person

• Passionate about delivering outstanding customer service.
• Excellent verbal and w...