Key Responsibilities

People Management & Team Leadership

• Provide leadership, management, and support to all Warranty Specialists assigned to the dealer group.
• Monitor individual performance, conduct regular one-on-ones, and manage professional development.
• Oversee team availability, productivity, and workload distribution to ensure consistent service delivery.
• Foster a culture of high performance, accountability, and continuous learning within the warranty team.
• Recruit, onboard, and train new Warranty Specialists in line with group and client standards.

Client Reporting & Strategic Performance

• Prepare and present comprehensive regular operational and performance reports to the client.
• Analyse warranty trends, claim submissions, and group-wide compliance levels.
• Monitor dealer network performance against agreed KP...