Hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis
The Warranty and Claims Processing Analyst's primary responsibility, in cooperation with Customer Care Aftersales, is to support and improve Global Warranty Management through implementing sound processes leveraging various departments of CCA and ensuring completion of tasks on time.
Monthly Reporting
Pull data from Warranty toolkit for each dealer to get the labor time data
Integrate Cognos reports into ad-hoc charts for all operations in Mexico and Central America and Caribbean
Create Top 50 labor operation report
Create monthly audit report for Warranty Labor Rate changes
Create the GM Central America and Carribean Warranty Payment Detail file
Audit the Warranty Excellence Program for Mexico
Audit the Service Excellence Program for Central America and Caribbean
Focused Analytics
Create ad-hoc reports from Warranty data
Create progra...