Job Summary

The Customer Service, Warehouse & Logistics Manager oversees end-to-end order fulfillment operations, including customer service, warehouse management, and logistics coordination. This role ensures efficient inventory management, timely deliveries, high customer satisfaction, and smooth cross-functional operations.



Key Responsibilities



Customer Service Management

Lead and supervise the customer service team to ensure high service standards

Oversee order processing, returns, complaints, and after-sales support

Develop and implement customer service policies and procedures

Monitor service performance metrics (response time, resolution time, customer satisfaction)

Resolve escalated customer issues promptly and professionally

Coordinate with sales and operations teams to ensure seamless order fulfillment

Warehouse Management

Oversee receiving, storage, picking, packing, and dispatch ope...