Role Purpose:

A waiter/waitress's job responsibilities include greeting customers, taking orders, serving food and drinks, handling payments, and ensuring customer satisfaction. They are also responsible for maintaining a clean and organized dining area, answering questions about the menu, and resolving any issues that may arise during the dining experience.

Key Task and Responsibilities:

• Customer Experience: Understanding the customer journey and ensures customer experience is up to Service standards.


• Sequence of Service: Understand and adhere to the defined sequence of services as per restaurant standards.


• Table Maintenance: Table clearance, replenishing, being available for customer requests


• Cash and Billing: Delivering bill when requested, Correct cash/credit card handling procedure.


• Use of POS for order taking: Ability to n...