OneAdvanced is a PE‑backed SaaS business with rapid growth ambitions. As VP of Customer Operations you will shape and lead the entire post‑sales journey from onboarding to renewal, building a world‑class customer operation that reduces friction, drives measurable outcomes, and becomes a competitive differentiator.

Key Responsibilities

• Lead and continuously evolve customer operations across all sector portfolios, creating a scalable, efficient, high‑quality service delivery that keeps pace with growth.
• Define and implement metrics‑driven processes that reduce friction, elevate satisfaction, and provide a seamless experience at every touchpoint—from onboarding through renewal.
• Act as senior escalation point for major customer issues, driving swift resolution, clear communication and learning loops that prevent recurrence.
• Champion an outstanding experience for high‑value Platinum & Gold tier accounts, ensuring tailored support m...