**Overview**

The Vice President, Customer Experience is a strategic executive leader responsible for shaping and executing the vision, strategy, and roadmap for delivering exceptional customer experiences across all channels and touchpoints. This role is accountable for fostering a customer-centric culture, driving continuous improvement initiatives, and ensuring that every interaction reinforces the company’s brand promise and values. The incumbent partners closely with the Executive Leadership team (ELT), cross-functional teams, and external partners to identify opportunities, remove friction points, and implement best-in-class solutions that enhance customer satisfaction, loyalty, and advocacy. The Vice President, Customer Experience leverages data-driven insights, market trends, and customer feedback to influence business decisions and deliver measurable results that support the organization’s growth and profitability objectives.

**Primary Responsibilities:**
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