The organisation operates a complex, fragmented voice environment comprising two separate legacy stacks — on‑premises Cisco CUCM (with differing soft client versions across the two banking entities), BT trading turret platforms, and disparate voice recording systems (Redbox and Variant). A planned migration to Cisco WebEx cloud was paused due to inadequate change management planning. This role will define and deliver a rationalised voice and UC target state, with particular focus on trading floor voice requirements.

Key Responsibilities

• Assess the current voice and UC estate across both banking entities: CUCM, Cisco Cubes, WebEx, trading turrets (BT platforms), voice recording (Redbox, Variant)
• Define a target‑state voice architecture aligned to the broader infrastructure transformation
• Develop a structured migration plan to Cisco WebEx (or alternative cloud UC platform), incorporating full change management, user communications, and ph...