Join Beanfield as a Voice Technical Support Specialist to troubleshoot advanced voice issues and guide customer inquiries. This hybrid role requires your expertise in VoIP and connectivity troubleshooting.
In this position, you'll report to the Commercial Technical Support Manager and act as the main escalation point for voice services. You will support customer interactions, tackle technical challenges, and mentor team members in delivering outstanding service. Your knowledge of telecom technologies will be crucial in ensuring reliable voice communication.
Key Responsibilities:
• Manage escalated voice tickets and customer concerns
• Conduct troubleshooting for network infrastructure
• Train team members on advanced VoIP capabilities
• Provide support for various connectivity products
• Identify trends in service usage and performance
Requirements:
• Bachelor’s degree or relevant experience
• Proven background in customer technical support
• Experience...