Visitor Services - Team Leader // Zayed National Museum

Abu Dhabi, United Arab Emirates

About the job Visitor Services - Team Leader // Zayed National Museum

About the Role

This Visitor Service -Team Leader role is responsible for supervising and supporting a team of Visitor Services Hosts who will be: selling tickets; providing information; monitoring the galleries; operating the cloakrooms; and delivering customer services for our visitors. This position ensures the Host team delivers their objectives and ensures ZNM’s visitors receive first class care.

Responsibilities

Be dedicated to ensuring a positive environment for visitors and staff, ensuring to personally deliver excellent customer service at all times.

Be present in the public areas, available for staff and visitors, not to be back office based.

Daily resource planning ensuring all staffing positions are fairly fulfilled and well briefed.

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