Visitor Operations Manager (Grade 7)
Location: Bloomsbury, London
Contract: Full-time (36.5 hours per week, Tuesday Saturday)
Duration: Fixed-term (9 months)
Working Pattern: On‑site only

About the Role

The Visitor Operations Manager will lead the delivery of a high‑quality visitor experience across three museum sites. You will manage front‑of‑house operations, supervise visitor services staff and volunteers, and act as Duty Manager during public opening hours.

This is a hands‑on leadership role combining operational management, team leadership, and visitor experience oversight in a busy cultural environment.

Key Responsibilities

• Deliver a consistently high‑quality visitor experience across all museum sites
• Manage day‑to‑day front‑of‑house operations and resolve operational issues
• Act as Duty Manager across all public opening hours
• Maintain and i...