This is a remote position. We are seeking a highly organised and customer-focused Virtual Admin Assistant to manage customer inquiries, scheduling, CRM updates, and administrative tasks. Working closely with the Director, you will help ensure smooth daily operations while delivering exceptional customer service and supporting business growth. Responsibilities Customer Service & Operations: Serve as the primary telephone point of service and client concierge. Handle inbound sales inquiries and customer service requests professionally. Conduct outbound customer service calls for follow-ups, confirmations, and updates. Manage scheduling, logistics, and routing based on Australian geographical locations. Manage multiple calendars, emails, and team meetings. Administration & Support: Maintain CRM management, data entry, and sales pipeline updates. Email management. Encode and update client details in the file management system. Prepare proposals, documents, and business forms using template...