Role Description The VIP Supervisor ensures smooth, high-quality operations within the VIP gaming environment by managing staff, supporting VIP player needs, and maintaining service excellence. The role works closely with Shift Managers and cross‑functional teams, upholding operational standards, regulatory compliance and a customer-focused approach while fostering team development and performance.
Responsibilities - Collaborate with the Shift Manager on duty to address immediate staff difficulties and ensure efficient operations.
- Coordinate operations and activities within and between departments, working closely with other Floor Supervisors.
- Handle VIP player special requests and ensure smooth procedures throughout the process, providing support and guidance to customers and Studio staff when needed.
- Open and close tables according to the rotation schedule and customer requests.
- Maintain regular communication with Studio ...