The Role

Neo is looking for an exceptional operational leader to drive the growth and profitability of our fastest-growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams — owning the end-to-end operational engine that turns mortgage applications into funded loans.

You’ll sit at the intersection of sales, product, capital markets, and credit risk — ensuring Neo’s mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth.

What You’ll Be Doing

• Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals.
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