We are hiring SMEs in PdM, Machinery Health Monitoring, Vibration Analysis and Asset behavior & performance analytics to further strengthen our support services offerings.

Multiple positions open in Pune, India.

Job Responsibilities: Own and lead all aspects of customer service support for our APM/PdM Cloud platform to ensure customer success with high ROI. These would include:

• Provide support during customer onboarding, initial training, and remote support for project kick-off and new sensor deployments for existing and new customers.
• Supervise and ensure the correctness of sensor installation and onboarding and completeness of powertrain models.
• Work with engineering to ensure relevant anomaly detection AI/ML models are appropriately deployed for all monitored assets.
• Review alerts and alarms raised by the APM/PdM platform, prepare customer reports, and run customer meetings ...