Overview

Veterinary Customer Support Representative (10:30am - 7pm) is responsible for providing incoming call center support for consumer and veterinary customers.

Responsibilities

• Answer inbound calls and categorize each call.
• Respond to all inbound emails, chats, and social media on all platforms for the company.
• Promote the monthly specials, and the Clinic Staff program, on all inbound calls with clinics.
• Upsell and promote new products on all inbound calls.
• Escalate calls as necessary to the Customer Service Supervisor, Technical Services, CS Manager or Director of Customer Service.
• Process customer orders.
• Set up new accounts in SAP (obtain required license vet professional or consumer professional).
• Process premium requests in Imagic.
• Run weekly Order Status reports to ensure all orders placed are shipped and backorders are processed in a timely manner.
• Possess an...