**Duties and responsibilities**

+ Analyze, manage and delegate daily workflow to and from external vendors to ensure proper execution of tasks and meeting of SLAs are accurate.
+ Analyze and ensure vendor accuracy by reviewing and consolidating work product to identify trends and gaps
+ Communicate regularly with department leaders, subject matter experts, and quality teams regarding processes, system issues, quality scores, and opportunities to increase performance and/or quality metrics impacting workflow and membership
+ Ensure adherence of regulatory and compliance mandates.
+ Work with Information Technology to define and ensure business requirements are clearly understood and solutions achieved
+ Administer daily oversight and resolution of issues affecting vendor user system access
+ Work with information technology to assist in the onboarding of newly hired vendors.
+ Trend and respond to all daily inquiries
+ Function as liaison between departm...