**I. Job Summary**

Reporting to the Vendor Relations Manager or Supervisor, this position will be responsible for the standard day-to-day maintenance of WM and third-party vendor relations as well as resolving escalations. The Vendor Relations Lead position collaborates with a team of Vendor Relation Representatives to meet overall department objectives. The Team Lead supports the Vendor Relations Team by providing ongoing assistance to Vendor Relation representatives, oversight of real-time performance, and reporting of metrics.

**II. Essential Duties and Responsibilities**

+ Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary.
+ Maintain proficiency and accountability for day-to-day issues while working with internal and external partners to resolve standard and escalated issues ensuring department SLAs are met.
+ Oversees real-time performance of site and queue managem...