MCI is a leading tech‑enabled business services company offering customer experience, business process outsourcing, and cloud technology solutions across industries worldwide.

We are looking for a Vendor Operations Manager to drive performance, governance, and strategic management of external vendors and outsourced partners globally. The role ensures service excellence, operational efficiency, commercial value, and compliance across the vendor ecosystem.

Key Responsibilities

• Manage relationships with external vendors and outsourced service providers.
• Establish governance frameworks and performance management processes.
• Conduct business reviews and performance discussions with vendor partners.
• Monitor vendor performance against contractual obligations, SLAs, KPIs, quality standards, and operational targets.
• Drive continuous improvement initiatives to enhance service delivery, customer experience, and operation...