Dealership:L0405 Suburban CDJR Farmington Hills



What You'll Do

+ Sales Process Management

+ Ensure salespeople are engaging directly with the customer and engage directly with customer themselves.

+ Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.

+ Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.

+ Customer Engagement

+ Ensure all customers greeted promptly in a professionally and friendly manner.

+ Address and resolve customer concerns promptly and professionally.

+ Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.

+ Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.

+ T...