What You'll Do

• Build, configure, and maintain in-app guides and messages (onboarding, feature education, tooltips, banners, surveys) using Pendo.
• Use HTML, CSS, and light JavaScript to customize the look, feel, and behavior of in-app experiences.
• Use analytics and reporting to measure the effectiveness of in-app experiences and identify opportunities for improvement.
• Create dashboards and reports to track engagement, adoption, and outcomes of in-app messages and guides.
• Iterate on in-app experiences based on data, experimentation, and customer feedback.
• Facilitate core Scrum ceremonies and ensure clear outcomes and follow-ups.

What You'll Bring

• Experience building in-app guides, messages, or digital adoption experiences (ideally using Pendo or similar tools).
• Working knowledge of HTML and CSS, with JavaScript used to customize or enhance in-app experiences.
• Strong...