Job Description: Collections Team Leader (Connect BPS) Job Overview

The Collections Team Leader is responsible for leading a high-performing collections team within a Connect BPS delivery environment , supporting a U. S.-based client portfolio. The role focuses on driving operational excellence, client satisfaction, and regulatory-compliant collections performance across mortgage or maintenance accounts.

This position plays a key role in bridging client expectations with operational delivery , ensuring KPIs, SLAs, and customer experience standards are consistently achieved. The Team Leader will cultivate a performance-driven, customer-centric culture aligned to Connect BPS values, while enabling continuous improvement and employee development. Key Responsibilities Operational & Performance Management Drive achievement of team KPIs, SLAs, and business outcomes aligned to client contractual requirements Monitor real-time and historical performance metrics to ensure consistent...