Pay Rate Range: $35.71 - 36.76/hr.

GBaMS ReqID: (phone number removed)



Role:Data Analyst



Job Description:

Serve as a primary point of contact for customers during service provisioning| decommissioning| and migration activities| ensuring clear communication and timely updates.

Manage and track customer engagements to ensure successful delivery results and high customer satisfaction.

Submit| monitor| and track migration and disconnection orders in customers systems| ensuring accuracy and timely completion.

Coordinate with internal teams| vendors| and technical stakeholders to resolve order| provisioning| and service-related issues.

Monitor post provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans.

Respond to customer inquiries and helpdesk tickets| troubleshoot issues| and provide timely resolutions during trans...