About the Role

We are looking for a highly experienced and strategic USRN Program Manager to lead operations for our Hartford account. This role will oversee program performance, drive operational excellence, and ensure delivery of high-quality Utilization Management services while leading teams and aligning with business objectives.

Key Responsibilities

• Oversee end-to-endprogram operationsfor the assigned account

• Lead and manage team leaders and USRN professionals to achieve performance targets

• Develop and implement strategies to improve productivity, quality, and efficiency

• Ensure compliance with clinical guidelines, client standards, and regulatory requirements

• Utilize clinical subject matter expertise to guide decision-making and resolve complex cases

• Analyze performance metrics and provide insights for co...