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This position plays a key leadership role in driving process excellence, digital transformation and talent development within the collections function, ensuring the department delivers sustainable results aligned with organizational objectives.
Key Areas of Accountability:
Directly report to the Head, Consumer Collections.Lead and manage the BDR portfolio to achieve targeted performance outcomes.Formulate and implement collection strategies to optimize recovery, delinquency control and cost efficiency.Oversee portfolio performance against budgeted delinquency, impairment, net BDR and OPEX targets.Drive digitalization and automation initiatives to enhance operational efficiency and effectiveness.Ensure full compliance with Bank Negara Malaysia (BNM) guidelines, internal policies and audit requirements.Develop, coach, and r...