Job Purpose

The Unified Communications Support Engineer is responsible to optimize, enhance, implement, support, troubleshoot, and document Unified Communication network of (Cisco IPT, Mitel IPT, NICE CXone) solutions. They provide technical support and guidance to businesses, analyzing business requirements and developing customized solutions that meet those requirements.

Responsibilities

• Optimize, enhance, implement, support, troubleshoot, and document Unified Communication network of (Cisco IPT, Mitel IPT, NICE CXone) solutions.
• Provide technical support and guidance to Corporate and Contact Center end‑users on the use and enhancements of Cisco IPT, Mitel IPT, NICE CXone software solutions.
• Analyze business requirements and develop customized solutions based on those requirements.
• Test, troubleshoot, and provide solutions for issues and requirements, ensuring they function correctly.
• Manage small enhance...