Position Overview
Payrate: $ $
Position’s Contributions to Work Group:
Engage in discovery and research of voice of customer, customer needs, analytics, and requirements across industries and customer roles to deliver an end-to-end, holistic customer experience Support the evolution of Customer Experience, developing the CX portfolio, roadmap, and reference architecture Partner with Sr. Architects to integrate roadmaps with application product plans to drive towards common, unified experiences to drive adoption Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience Participate in delivery of projects, working through the many obstacles along the way across multiple teams, roles (UI/UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, co...