Position: IT Support Specialist

Location: Ras Al Khaimah UAE

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Provide first- and second-level technical support for hardware software and network-related issues.
• Troubleshoot user-reported problems through various communication channels (email phone ticketing systems etc.) and elevate unresolved or complex issues as needed.
• Monitor and manage network infrastructure including routers switches firewalls and wireless access points to ensure stable and efficient network performance.
• Set up configure and maintain computers printers servers and other IT equipment; replace or repair faulty components when necessary.
• Install configure and update software applications while ensuring compatibility compliance and proper licensing.
• Assist with network administration tasks such as IP configuration connectivity troubleshooting an...