Job Description
-Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
-Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
-Simulates or recreates user problems to resolve operating difficulties.
-Recommends systems modifications to reduce user problems.
-Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.
-Position may require lifting objects up (IT hardware, installation, pulling cables)

Schedule:
-Fully on site
-Shift work
- M-F (midnight – 08:00 a.m.)
- SAT-SUN (midnight-noon); Mon-Tues (midnight – 08:00 a.m.)
-Expected to work on holiday shifts

Hourly Pay Rate Range (Depending on Experience) $25.79/hr-$35.36/...