**Summary**

**AMERICAN HOSPITAL SERVICES GROUP, LLC**

Remote

The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. **Triage Consultants** play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, **Triage Consultants** ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency.

**Responsibilities**

+ Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services.
+ Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referra...