Job Description

We are hiring Customer Service Representatives for a Travel Account to assist customers with travel-related inquiries. You will handle concerns involving flight bookings, reservations, itinerary changes, cancellations, and general travel support while delivering excellent customer service.



Key Responsibilities:

Handle inbound customer inquiries via phone, chat, or email

Assist customers with flight bookings, hotel reservations, changes, and cancellations

Provide accurate information on fares, schedules, travel policies, and promotions

Resolve customer concerns professionally and efficiently

Document interactions and transactions accurately in the system

Meet quality, customer satisfaction, and productivity metrics