What You Will Do

• Handle inbound/outbound calls and emails within travel assistance operations
• Explain policy coverage and claims; triage urgent medical and travel cases
• Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
• Liaise with medical and non-medical providers (hospitals, clinics, airlines) and our assistance network
• Log cases in CRM; follow through to resolution; escalate when needed, and share ideas to improve CX
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

What You Bring

• Proficiency in spoken English is required to effectively liaise with clients and medical institutions.
• Experience in client-facing and coordination roles (e.g., customer service/contact center,...