Key activities

Customer

External and Internal

• Ensure timely tracking and tracing of all shipments.


• Ensure correct and accurate entry of Transport shipment milestones in TMS, OTM, etc.


• Ensure accurate entry of Order & Trip in the system


• Customer satisfaction and smooth service delivery


• Maintain rapport and coordination with transporters and carriers in the US region.

Stakeholder

External and Internal

• Ownership of the entered data, ensuring smooth operations without any backlog unless DHL non controllable



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